F.A.Q

Frequently Asked Questions

  • What services does MasterLine Solution Ltd offer?

    MasterLine Solution Ltd provides a comprehensive range of services including: Fire Fighting Equipment Supply and Installation: We supply and install high-quality fire extinguishers, alarms, suppression systems, and more. Electrical Installation, Repair, and Maintenance: Our services include electrical system installations, repairs, maintenance, and upgrades. Plumbing Services: We handle plumbing installations, repairs, and maintenance for both residential and commercial properties. Air Conditioning Services: We are the leading air conditioning contractor in Rwanda, offering installation, repair, and maintenance of air conditioning systems.

  • How do I request a service?

    You can request a service by contacting us through our website's contact form, emailing us directly, or calling our customer service hotline. Our team will assist you in scheduling an appointment and discussing your needs.

  • Are your technicians certified and experienced?

    Yes, all our technicians are certified and have extensive experience in their respective fields. We ensure they are up-to-date with the latest industry standards and technologies to provide the best service possible.

  • Do you offer emergency services?

    Yes, we offer emergency services for fire safety, electrical issues, plumbing problems, and air conditioning repairs. Our team is available 24/7 to address urgent situations promptly.

  • How do you ensure the quality of your services?

    We ensure quality through rigorous training for our technicians, using top-grade materials, adhering to industry standards, and performing thorough inspections and testing. Customer satisfaction is our top priority, and we strive to exceed expectations with every service.

  • What areas do you serve?

    We serve clients throughout Rwanda. If you are unsure whether we cover your specific area, please contact us to confirm.

  • How can I get a quote for your services?

    To get a quote, you can reach out to us with details about the services you need. We will provide you with a detailed estimate based on your requirements. For larger projects, we may conduct an on-site assessment before providing a final quote.

  • Do you offer maintenance plans?

    Yes, we offer maintenance plans for fire safety systems, electrical systems, plumbing, and air conditioning. Regular maintenance helps prevent issues and ensures the longevity of your systems. Contact us to learn more about our maintenance packages.

  • What makes MasterLine Solution Ltd different from other service providers?

    MasterLine Solution Ltd stands out due to our extensive industry experience, commitment to quality, and customer-centric approach. We are recognized as the #1 air conditioning contractor in Rwanda and are dedicated to providing exceptional service across all our offerings.

  • How can I contact MasterLine Solution Ltd?

    You can contact us via: Phone:+250794771189 & +250783372385 Email:info@masterlinesolution.rw Address: Kigali - Rwanda, KG 688 st